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Action parameters

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Action parameters

Action parameters are separate and different from data parameters because they specify the action to take when the JSON object parameter is part of an HTTP GET or POST request.

The parameters can also be specified as a field in the supplied JSON object. They have the effect of triggering an action in the case of sysparm_action, or filtering the results of an update or query in the case of sysparm_query.


The following are the valid values for sysparm_action and the corresponding action triggered by the API.
Table 1. Data Retrieval
Method Summary Description
getKeys Query the targeted table using an encoded query string and return a comma delimited list of sys_id values.
getRecords Query the targeted table using an encoded query string and return all matching records and their fields.
get Query a single record from the targeted table by specifying the sys_id in the sysparm_sys_id URL parameter, and return the record and its fields.
Table 2. Data Modification
Method Summary Description
insert Create one or more new records for the table targeted in the URL.
insertMultiple Create multiple new records for the table targeted in the URL.
update Update existing records in the targeted table in the URL, filtered by an encoded query string.
deleteRecord Delete a record from the table targeted in the URL by specifying its sys_id in the sysparm_sys_id URL parameter.
deleteMultiple Delete multiple records from the table targeted in the URL, filtered by an encoded query string.


Specify an encoded query string to be used in get, getRecords, update or deleteMultiplesysparm_action value.


Specify a form view to customize the return values for get and getRecords function calls. When using a view, the query returns only the fields defined in the view, including referenced values. If there is no view name, or if the view name is not valid, then the query returns all field names that are marked active in the dictionary.


Specify a target sys_id during a get or delete function call (sysparm_action value).


Specify an integer value to limit the number of records retrieved for this request. Note that this value is capped by the glide.processor.json.row_limit system property.


Get the display value of a reference field, if any are in the record. For example, the Incident record can have an assigned_to field that is a reference to a user record. Instead of sending the sys_id of the user record, the user name is sent.

The displayvalue parameter can have three values: true, false, or all.
  • true: All the references fields show the display value instead of sys_id.
  • false (default): All reference fields show sys_ids.
  • all: The display value and the sys_id are shown. For example, the assignedto field in the Incident record is sent back as assigned_to:1234556, dv_assigned_to:Fred Luddy.


Set this boolean value to true during a get or getRecords function call to retrieve all variables attached to this record.