Applications are a collection of files and data that deliver a service and manage business processes.

By default, the Now Platform offers a suite of standard applications such as Incident, Problem, and Change, to provide service management and service automation. If you have additional business needs, you can also:
  • Install applications
    • Install from an application repository
    • Install from the ServiceNow Store
  • Update installed applications
  • Create applications
    • Publish to an application repository
    • Publish to the ServiceNow Store