Vendor Performance roles The Vendor Performance application uses certain roles. Table 1. Vendor performance roles Role title Role name Description Vendor manager vendor_manager Vendor managers are involved with the organization's vendor management process, configure vendor records, and need to access the key performance information generated in vendor performance assessments. ITIL user itil ITIL users perform basic technician operations in the system. In the Vendor Performance application, ITIL users can use the Vendor Activity module to track important vendor-related events. ITIL users can also view vendor scorecards and decision matrixes using the related links on the Company form. Assessment administrator assessment_admin Assessment administrators configure assessments to evaluate vendors. Administrator admin Administrators have access to all aspects of the vendor performance and assessment processes. Only administrators can set up vendor assessment schedules.