Make help desk chat accessible to an end user Users access live support from the Employee Self-Service Portal (ESS Portal). About this task Users access live support from the Employee Self-Service Portal (ESS Portal). To make a Help Desk Chat queue accessible to end users, add a link to the ESS Portal (requires the Content Management Plugin). To change the default link in the ESS header: Procedure Navigate to Content Management > Headers. Open Portal - Header. In the Chat queue field, enter the chat queue that users access by clicking the link in the ESS header. Clear the field to remove the chat queue link. Click Update. Figure 1. Chat queue link Add a custom link elsewhere on the ESS portalHow to add a custom help desk chat link on the ESS portal.