Change chat room message read access

In legacy chat, you can associate a chat room with a record, such as an incident, and add the chat messages to a Chat Activity journal field on the form.

Before you begin

Role required: admin

About this task

By default, a user can read the chat messages for a room if either of the following is true:

  • The room is public
  • The user is a member of the room

To change chat room message read access:

Procedure

Modify the Chat message access control rule or create a new rule.

Read access to the messages displayed is handled by the access control list security operation chat_messages_read on the Chat room [chat_room] table.