Add a custom link elsewhere on the ESS portal

How to add a custom help desk chat link on the ESS portal.

  1. Navigate to Content Management > Static HTML.
  2. Click New.
  3. Enter a Name.
  4. In the Static content field, click Toggle HTML Source to edit the field in HTML source mode.
    Figure 1. HTML editor button
    HTML editor button
  5. Create a link to the desired Help Desk Chat queue (see Link Syntax).
  6. Click Submit.
  7. Add the new content block to the desired location on the portal (see Adding Content to the Page).