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Legacy: Chat use

Legacy: Chat use

Legacy chat allows you to interact and collaborate through real-time instant messages with other users in an instance.

Use legacy chat to:
  • Initiate or participate in chat conversations with one or multiple users.
  • Initiate or participate in chat conversations that are attached to task records (such as an incident).
  • See when other users are available to chat.

To open the chat desktop, navigate to Social IT > Chat.

Note: Service desk staff may also provide live support to other users via help desk chat.
Figure 1. Chat desktop
Chat desktop

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.