Monitor help desk chat tasks

Help Desk Chat requests are tracked in the Chat queue entries table, which appears as a related list on the associated chat queue record.

Help Desk Chat requests are tracked in the Chat queue entries table, which appears as a related list on the associated chat queue record. Because this table extends the Task table, administrators can take advantage of core task functionality. For example, administrators can attach Service Level Agreements (SLAs) to chat queue entries to evaluate the response time of Help Desk Chat support.