Service catalog requests This page contains links to content on service catalog requests. Add new request itemsUse ServiceNow's web-based interface to add new items to a request.Amazon EC2 instance request from the Service CatalogUsers can request the provisioning and deletion of virtual computers (Linux or Windows) in the Amazon EC2 virtual computing environment through the ServiceNow Service Catalog.Check-out redirect propertyA property called One-step checkout redirect (glide.vm.checkout_redirect) controls the view presented to virtual machine requesters in the service catalog.Delete request itemsUse ServiceNow's web-based interface to delete items from a request.Place a requestUse ServiceNow's web-based interface for ordering predefined goods and services.Create incidents and change requests from a requested itemTo quickly open an incident or a change request from a requested item, use the Create Change or the Create Incident UI action from the context menu of the requested item. It also maintains a linked relationship between the requested item, and its associated incidents or change requests.View request statusUse ServiceNow's web-based interface to view the status of a request.Customize homepagesIf you are assigned at least one role in the system, you can create a customized homepage that you can see when you log in. Delete custom homepagesYou can delete any of your custom homepages if you no longer need them.How Help the Help Desk identifies devicesHelp the Help Desk uses a predefined series of queries to identify and update existing CIs in the CMDB or to create a new CI if no match is found.Running Help the Help DeskHelp the Help Desk is a tool that enables users to populate the CMDB automatically with information about their Windows computer. Help the Help Desk is a small Web application that downloads and runs locally, using a login script to gather information such as serial number, computer name, disk configuration, network configuration, installed software, memory, and much more.