Add new request items

Use ServiceNow's web-based interface to add new items to a request.

Before you begin

Roles required: Only an administrator or a user with the catalog_admin role can add a new item to a submitted request.

About this task

Modifying a request does not resubmit it to the approval process.

Procedure

  1. Navigate to Service Catalog > Open Records > Requests and open an existing request.
  2. Click Add New Item.
  3. In the dialog box that appears, choose an item and a quantity to add.
  4. Click OK.