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Add new request items

Add new request items

Use ServiceNow's web-based interface to add new items to a request.

Before you begin

Roles required: Only an administrator or a user with the catalog_admin role can add a new item to a submitted request.

About this task

Modifying a request does not resubmit it to the approval process.


  1. Navigate to Service Catalog > Open Records > Requests and open an existing request.
  2. Click Add New Item.
  3. In the dialog box that appears, choose an item and a quantity to add.
  4. Click OK.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.