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Create incidents and change requests from a requested item

Create incidents and change requests from a requested item

To quickly open an incident or a change request from a requested item, use the Create Change or the Create Incident UI action from the context menu of the requested item. It also maintains a linked relationship between the requested item, and its associated incidents or change requests.

Before you begin

The Create Change or Create Incident UI actions should be enabled by setting the Active field to true when you edit these UI actions .

Role required: itil

Procedure

  1. Navigate to Self-Service > Requested Items.
  2. Open a requested item.
  3. From the Additional Actions menu, select the Create Change or Create Incident UI action. By default, these UI actions are inactive.