Live Feed

Live Feed is a social IT application that provides a place to post and share content in a ServiceNow instance.

Live Feed content forms a searchable knowledge source for sharing information within an organization. Main features include the following:

  • Users can post, reply to, and rate messages, including links and images.
  • Administrators can set up automatic messages that are generated when specific records are updated throughout the system.
  • Users can subscribe to receive email notifications when new messages are posted.
Live feed includes different types of feeds.
Figure 1. My Live Feeds
My live feeds
Note: Live Feed v2 is active for all new instances by default. If you are upgrading from an earlier version of ServiceNow, you need to activate live feed v2 to use these features.