Use the Connect Support homepage

Use the Connect Support homepage to view key indicators and metrics related to support conversations, queues, and agents.

Before you begin

Activate the Connect Support Manager's Dashboard plugin (com.glide.connect.managers_dashboard) to view this homepage.

Role required: chat_admin

About this task

The homepage is called Service Desk - Chat.

Procedure

  1. Navigate to Collaborate > Support Administration > Reporting Dashboard.
    Note: Though the module name contains the term dashboard, the module does not provide functionality related to Performance Analytics dashboards. Homepages are similar to dashboards, but do not require Performance Analytics roles to view.
    The Connect Support homepage, which is called Service Desk - Chat, opens.
  2. Click a widget to drill down into its data.