Make a Connect Support queue accessible to end users

To make a Connect Support queue accessible to end users, use the accepted URL format.

Before you begin

Create a queue. Create agents for the queue by assigning users to the assignment group associated with the queue.

Role required: admin

About this task

For example you might create a module or add a link to a portal. The accepted URL format is https://<instancename>.service-now.com/$chat_support.do?queueID=<sys_id>.

Procedure

  1. Navigate to Collaborate > Administration > Queues.
  2. Right-click the name of the queue to which you want to link.
  3. In the context menu, select Copy sys_id. Follow browser instructions to copy the sys_id if browser security measures restrict this function.
  4. Preview the support queue by navigating to https://<instancename>.service-now.com/$chat_support.do?queueID=<sys_id>.
  5. Create a module or other link to the queue using the URL.