Enable or disable Connect notifications globally You can edit your Connect notification settings globally to enable or disable mobile, desktop, email, or audio notifications for all your Connect Chat and Connect Support conversations. Before you beginRole required: none About this task By default, Connect mobile, email, and audio notifications are enabled globally. You must enable desktop notifications. An administrator can customize the sound used for audio notifications. Note: You receive mobile notifications only if you have installed the ServiceNow mobile app. Procedure In the banner frame, click the gear icon () to open the system settings. In the system settings window, click the Notifications tab. In Notifications by Category, navigate to Connect. Enable or disable Connect mobile, desktop, email, or audio notifications. (Optional) Configure the following system notifications. For more information on how to configure system notifications, see Apply notification conditions. Notification Description Activity Stream @Mention Email Sends an email alert to a user anytime they get @mentioned in an activity stream Collaboration Offline Group Message(s) Sends email to offline users who are members of a group conversation after a certain number of minutes determined by the collaboration.email_interval property to limit spam Collaboration Offline Message Bundle Sends email to offline users after a certain number of minutes determined by the collaboration.email_interval property to limit spam ConnectMessagePushNotification Uses a push notification to inform users when there are new messages in a conversation ConnectNotificationPushNotification Uses a push notification to inform a user when they have been @Mentioned in a record What to do nextEdit which notifications you receive for a specific conversation. Connect notification browser support The following browsers support Connect chat notifications. Table 1. Connect chat browser support Browser Enable notification steps Chrome From a Chrome window, click the Chrome menu in the upper right corner. Go to Settings > Show advanced settings... > Privacy > Content settings. In the Content settings window, from the notifications section, select your notification settings. Mozilla Firefox (starting with version 44) Manage browser notification settings using the information icon next to the URL. Safari (starting with OS X Mavericks) From a Safari window, open Preferences. Select the notifications tab. Select Allow or Deny to control which websites have access to notifications. Microsoft Edge Notifications are enabled by default on Windows 10 PCs and tablets starting with EdgeHTML 14. For more information, see https://blogs.windows.com/msedgedev/2016/05/16/web-notifications-microsoft-edge/#pVkwubg7uvROayyI.97. Note: Internet Explorer does not support Connect notifications out of box.