Enable social Q&A for a knowledge base

As a knowledge manager, you can enable social Q&A for a knowledge base you manage.

Before you begin

Role required: knowledge_manager

About this task

All Social Q&A questions and answers are associated with a knowledge base. The Enable social questions and answers check box on the Knowledge Base form controls if users can view and ask questions.

Social Q&A uses user criteria from the knowledge base to determine which users have access to questions. A user must meet the criteria defined in the knowledge base Can Read related list to view or contribute to Social Q&A questions, answers, and comments associated with that knowledge base.
Note: The Can Contribute related list does not control the ability to contribute to Social Q&A. Users that meet the Can Read criteria for a knowledge base can also contribute questions, answers, and comments.

Procedure

  1. Navigate to Knowledge > Knowledge Bases.
  2. Select a knowledge base you manage.
  3. Select the Enable social questions and answers check box.
    This check box only appears if the Social Q&A plugin has been activated.
  4. Click Update.

What to do next

You can disable Q&A for a knowledge base by clearing the Enable social questions and answers check box. Disabling Q&A does not delete existing questions and answers associated with this knowledge base, but prevents users from browsing or searching for those questions and answers.