Social Q&A search

Users can search for specific questions from the knowledge homepage.

Social Q&A uses knowledge search to provide search results. Searching knowledge returns questions that contain the search terms in the question title or the question details, or in the accepted answer.

By default, knowledge search results include both knowledge articles and questions. You can filter results using knowledge search controls, such as filtering by knowledge base or author.

Social Q&A results also appear with knowledge articles when using global search.

Social Q&A uses the Contextual Search feature to generate search results. Questions appear in Contextual Search results, such as when creating an incident. The Social QA Question Search Context and Social QA Question Searcher records define the Social Q&A search. To ensure Social Q&A search functions as intended, do not modify these records.