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Social Q&A

If Social Q&A is activated for a knowledge base, you can ask questions and respond to questions from other users. You can also vote on helpful questions and answers.

Social Q&A extends the Knowledge application. All questions and answers are associated with a knowledge base. Social Q&A uses Knowledge access controls, search, and the knowledge homepage.

Social Q&A is available on mobile devices using the mobile knowledge interface. You can perform all Social Q&A functions on mobile, such as asking and answering questions.

Note: Social Q&A is not compatible with Internet Explorer 9 or earlier. Navigating to a Social Q&A page using one of these browsers will cause a browser support warning to appear.