Retrieve SCCM data for client software distribution

Retrieve the collections and the list of applications available for deployment from your SCCM servers.

Before you begin

Role required: sn_client_sf_dist.csd_admin or admin
Before starting this procedure:
  • Set up your Microsoft System Center Configuration Manager (SCCM) server, create the applications and collections, and configure the deployments you need. For information, see your SCCM documentation.
  • Configure a user with the Application Deployment Manager role on the SCCM server.
  • Set up the MID Server to communicate with the SCCM server.
  • Add Powershell credentials to the ServiceNow Credentials [discovery_credentials] table for the SCCM user who has the Application Deployment Manager role.

About this task

To populate the Client Software Distribution application with SCCM data:


  1. Navigate to Client Software Distribution > SCCM > SCCM Server Instance.
  2. Click New.
  3. In the SCCM Server Instance form, identify the server by name and provide the fully qualified domain name.
  4. Click Submit.

    The new SCCM server appears in the list.

  5. Open the new SCCM record and click Discover now under Related links.

    The system runs the Discover SCCM workflow that retrieves the application, collection, and deployment data from the SCCM server.

    Figure 1. Retrieving SCCM data with Discovery
    SCCM server instance record

SCCM server Discovery for client software distribution

A Discovery workflow populates ServiceNow tables with collection, application, and deployment data retrieved from SCCM servers.

Users run the Discover SCCM workflow from an SCCM Server Instance record to populate the following ServiceNow tables:
Table 1. SCCM data populated in ServiceNow tables
Table Fields
SCCM Aplication [sn_client_sf_dist_sccm_application]
  • name
  • publisher
  • version
  • model
  • sccm_server
SCCM Collection [sn_client_sf_dist_sccm_collection]
  • name
  • type
  • sccm_server
SCCM Deployment [sn_client_sf_dist_sccm_deployment]
  • application
  • collection
  • type
Note: For details about the custom activities used in this workflow to extract data from an SCCM server, see Orchestration SCCM activity pack.