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  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Working with Legacy Notify

Working with Legacy Notify

Follow this process to enable and use Notify.

About this task

Note: This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.


  1. Set up a Twilio account to provide phone connectivity for Notify.
  2. Activate Notify.
  3. Configure Notify to use Twilio.
  4. Begin using Notify immediately within incident alert management.
  5. Use the Notify API with other ServiceNow applications to provide SMS, voicemail, email, and conference calls for those applications.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.