Associate a Twilio account with Legacy Notify

Associate a Twilio account with your instance to use that account for legacy Notify.

Before you begin

Role required: notifynow_admin

About this task

Note: This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.

Procedure

  1. Navigate to Notify > Administration > Properties.
    Figure 1. Notify Properties
  2. Enter the AccountSID, AuthToken and phone number values.
    These values can be obtained from the Twilio dashboard:
    Figure 2. Twilio Dashboard
    When the Twilio account details are entered in the Notify Properties page, the account status is updated.
  3. [Optional] To use Notify on multiple ServiceNow instances, activate Notify on each instance and create a separate Twilio account and telephone number for each instance.
    Note: Some telephone numbers are voice capable, but not SMS capable. This is shown in the Notify properties with relevant messages. Two methods are available to check this: isSMSCapable and isVoiceCapable.