Move a knowledge article

You can move articles between knowledge bases.

  1. Edit a knowledge article.
  2. Change the Knowledge Base field value.
    After moving an article, the Apply Default Values dialog box prompts you to populate certain fields in the article with default values from the new knowledge base. If the new knowledge base has no default values, the dialog box does not appear.
  3. Click OK to overwrite fields with the default values, or Cancel to leave all fields unchanged.

    A knowledge manager can define default values for articles in knowledge bases you manage using the Set default knowledge field values field on the Knowledge Base form.

  4. Click Update.