Subscribe to a knowledge article

Subscribe to a knowledge article within a knowledge base.

Before you begin

Role required: knowledge

About this task

Users can subscribe to a knowledge article from either the Knowledge Management v3 user interface or the Knowledge Management Service Portal.
Note: Users who are already subscribed to a knowledge base are also subscribed to the articles within that knowledge base.


  1. Navigate to Knowledge > Homepage.
  2. Click Subscribe at the top of the knowledge article.
    The system displays an information message about the article subscription and the button toggles to Subscribed.