Compare two versions of an article

Select and compare two versions of a knowledge article.

Before you begin

Role required: knowledge_manager, knowledge_admin

Procedure

  1. Navigate to a knowledge article with multiple versions.
  2. In the Article Versions related list, select two versions of the article to compare.
  3. In the Actions choice list below the list, select Compare.
    The Compare Versions page opens in a new tab and lists the fields for the selected articles in a side-by-side format. Differences between the two articles are highlighted.
  4. When you are finished comparing the two versions, click Done to return to the Knowledge form.