Activate the Knowledge Management Advanced plugin

You can activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) if you have the admin role.

Before you begin

Role required: admin

About this task

The Knowledge Management Advanced plugin includes feature code and demo data. The Knowledge Management Advanced Installer plugin (com.snc.knowledge_advanced.installer) is used to activate the Knowledge Management Advanced features. This plugin performs two validation steps prior to activation.
  • Determines if there are any active Knowledge Management v2 knowledge bases. The customer must migrate to Knowledge Management v3 completely to use article versioning.
  • Determines if there is a unique database index on the Number field. If a unique constraint has been added to the Number field, the plugin activation fails. A message in the plugin activation logs indicates that customers should contact ServiceNow customer support to resolve the issue.
Note: The Knowledge Management Advanced plugin is not automatically activated with the Knowledge Management v3 application.

Demo data is included as part of the Knowledge Management Advanced plugin. If the validation step performed by the Knowledge Management Advanced Installer plugin completes successfully, the Knowledge Management Advanced plugin is activated automatically. However, the demo data is not included in this activation. To load the demo data, go to the Knowledge Management Advanced plugin page, click the Load Demo Data Only related link, and then click OK.

Procedure

  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that depend on other plugins, those plugins are listed under Some files will not be loaded because these plugins are inactive. The optional features are not installed until the listed plugins are installed (before or after the installation of the current plugin).

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—Sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good practice when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.