Knowledge subscription email notification templates The knowledge subscription feature uses email notification templates to send subscription notifications to knowledge users. Email template Subscription type KM Subscription: Article created Knowledge base KM Subscription: Article revised in KB Knowledge base KM Subscription: Article checked out Knowledge article KM Subscription: Article revised Knowledge article KM Subscription: Article commented Knowledge article Users with the admin or knowledge_admin role can customize these email notification templates. To locate the template, navigate to System Notifications > Email > Notifications. For more information about customizing a template, see Create an email notification. Subscription notifications include a link at the bottom of the email to the user's Notification Preferences page.