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Knowledge subscription email notification templates

Knowledge subscription email notification templates

The knowledge subscription feature uses email notification templates to send subscription notifications to knowledge users.

Email template Subscription type
KM Subscription: Article created Knowledge base
KM Subscription: Article revised in KB Knowledge base
KM Subscription: Article checked out Knowledge article
KM Subscription: Article revised Knowledge article
KM Subscription: Article commented Knowledge article

Users with the admin or knowledge_admin role can customize these email notification templates. To locate the template, navigate to System Notifications > Email > Notifications. For more information about customizing a template, see Create an email notification.

Subscription notifications include a link at the bottom of the email to the user's Notification Preferences page.