Knowledge Management Service Portal navigation Navigate to the various sections of the service portal to find the information you need. From the homepage, navigate to: The search results page by entering a word or term in the search bar and pressing Enter. A knowledge base by clicking a knowledge base tile. A knowledge article by clicking the article short description in the Featured, Most Useful, or Most Viewed article lists. From the search results page, navigate to a knowledge article or a question by clicking the short description in the search results list. From an article view page, navigate to recent tasks, affected products, or other articles listed in the widgets to the right of the article. Use the breadcrumb The breadcrumb appears at the top of the Knowledge Service Portal search page and article view page. The breadcrumb displays the location of the page or article currently in view. Click links in the breadcrumb to move to the homepage, knowledge base, or search results page.