Knowledge Management Service Portal

The Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback.

Knowledge administrators can customize portal pages and configure widgets for searching, sorting, and filtering knowledge base information.

To use the Knowledge Management Service Portal:
  1. Activate the Knowledge Management - Service Portal plugin (com.snc.knowledge_serviceportal).
  2. Configure the Knowledge Management Service Portal properties, including the property that directs users to the Knowledge Management Service Portal homepage.

Customizing the Knowledge Management Service Portal

The Knowledge Management Service Portal is comprised of three pages and multiple widgets. Users with the knowledge administrator or system administrator roles can customize the pages and widgets as desired.
  • To customize this portal, navigate to Service Portal > Portals and click Knowledge Portal. See Service Portal for more information about creating a custom interface.
  • To configure widget instance options and customize the search, sort, and filter features, see Knowledge Management Service Portal widgets.

Section 508 compliance features

Users can view and interact with the Knowledge Management Service Portal article view page using Section 508 compliance features. See Set up Section 508 compliance features for more information.