Knowledge Management Service Portal widgets

The Knowledge Management Service Portal uses a number of widgets to enable searches, display search results, and display articles and social Q&A.

The Knowledge Management Service Portal homepage, search results page, and article view page honor the Knowledge Management V3 system properties. If configured, widget instance options can override the system properties.

Users with the knowledge_admin or admin role can configure the widget instance options used on the Knowledge Management Service Portal pages. Use the control + right-click menu to access the widget instance options and configure a widget instance.
Note: Before configuring widget instance options, switch to the Knowledge Management - Service Portal scope.
Search results page widgets:
Article view page widgets:
  • Knowledge Breadcrumbs
  • Knowledge Article Content
  • Knowledge Article Helpful
  • Knowledge Article Comments
  • Knowledge Attachments
  • Knowledge Attached Tasks
  • Knowledge Affected Products
  • Knowledge Most Viewed Articles
  • Knowledge Most Useful Articles