Knowledge manager

Having multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.

As a knowledge manager, you can assign other managers, define category structures, configure which users can read and contribute articles, move and pin articles, and modify most fields on the Knowledge Base form. You can also approve the publishing or retiring of knowledge articles in those knowledge bases. You can enable Social Q&A for your knowledge bases if the Social Q&A application is active.

The primary manager of a knowledge base is the owner of that knowledge base. Each knowledge base must have one owner. There may be any number of additional managers for each knowledge base. All managers of a knowledge base, including the owner, automatically receive the knowledge_manager role.

The following podcast offers additional information on using the Knowledge Management.