Feedback on article versions

With the article versioning feature, users can view and contribute to feedback on the current versions of knowledge articles.

For more information about feedback options, see Knowledge feedback.

Feedback option How this option works with article versioning
Rating an article The average rating for an article is carried over to the checked out version. The average rating calculation updates and displays on the current version of the article.
Marking an article as helpful The helpfulness percentage of a previous version of an article is also considered for a new version when displayed in the helpfulness column on the homepage.
Comments The Comments section at the bottom of an article displays comments from previous versions unless Live Feed is enabled. Live Feed only shows comments for the current version.
Flagging an article Checking out an article or setting a previous version to the current version resets the flagged value to false.
View count The view count is carried over to the checked out article. Any view of a version of an article increments the view count of all subsequent versions. Views to a newer version of an article do not affect the view count of previous versions.
Use count The use count is carried over to the checked out article. Any view of a version of an article increments the use count of all subsequent versions. Views to a newer version of an article do not affect the use count of previous versions.