Cookie-based authentication

Cookie-based authentication uses cookies generated by Windows Internet Explorer for SOAP authentication on the instance.

This type of authentication can be used to run the Help the Help Desk script at the time it is downloaded or after it has been saved to the local drive. When the script is downloaded, Internet Explorer generates a cookie using the user's login credentials, and then shares this cookie with the script. When a user attempts to run the script, the instance checks first for this cookie. If the cookie has been created, the script can authenticate on the instance through SOAP.

Figure 1. Cookie-based authentication
Cookie based authentication
The following setup requirements are imposed on .hta file downloads by Microsoft.
  • You must use Internet Explorer and choose to run the script while you are logged in to your instance. If you choose to use a different browser and download the script file to run later, the script will not work properly unless you have an active session on your instance with Internet Explorer.
  • Disable Protected Mode and User Account Control (UAC). Protected Mode is available in Internet Explorer 7 or later in Windows Vista. UAC is a feature of Windows Vista and Windows 7.
  • This feature requires that your logged in user session be persisted to the Help the Help Desk script. For this to occur, the Remember me check box in the login screen must be enabled and selected (the default behavior). This option enables the system to write back an HTTP cookie to your browser to be persisted across sessions.