Setup and configure CMDB Health

The data collection system is highly configurable, however, the base system is minimally configured for aggregating CMDB health data. Most importantly, the CMDB Health Dashboard jobs are disabled by default and data is not collected. To display valuable and meaningful data, you should review and adjust settings.

  1. Review CMDB health KPIs and metrics to learn what CMDB Health can monitor, and what needs to be configured to enable and support each metric.
  2. For each KPI and associated metric that you want monitored, define the necessary rules and fulfill other needed requirements. For example, create orphan rules for detecting orphan records, if you are interested in this metric.
  3. Review and adjust the threshold ranges for best, at risk, and critical states for the CMDB health metrics scorecards - see Configure CMDB health scorecard thresholds.
  4. Set metric aggregation preferences, deactivate KPI and metrics that you are not interested in reporting, set failure thresholds, and adjust weighted averages of aggregation - see Configure KPI and metrics aggregation preferences.
  5. Narrow the scope of CIs that are included in health calculations - see Create health inclusion rule.
  6. Enable the Health Dashboard jobs for the KPIs that you want reported - see Enable and configure a CMDB Health Dashboard job.
  7. Customize the CI dashboard (optional).

Guided setup

Alternatively, you can configure and get started with CMDB Health following a prescribed step-by-step in-product guidance:
  1. Navigate to Guided Setup > ITOM Guided Setup and click Continue.
  2. Scroll to Configuration (CMDB), and click Continue.
  3. Scroll to CMDB Health and click Configure.