Enable external authentication

You can enable external authentication on your instance.

Procedure

  1. Navigate to System Definition > Installation Exits.
  2. Activate the ExternalAuthentication installation exit.
    Note: If you are using the Digest authentication method, you must also enable the DigestSingleSignOn installation exit.
  3. Navigate to System Properties > Single Sign-on.
  4. Select Enable external authentication and click Save.

What to do next

Administrators might need to bypass external authentication when testing an SSO integration. Use the following URL to bypass external authentication and log in with a local user: http://<your-instance>.service-now.com/side_door.do
  • A logged-in user cannot access the page
  • Attempting to access the page while logged in produces a 'page not found' error