Grant the ODBC user role

Grant the ODBC user the required roles.

Before you begin

Role required: admin

About this task

The odbc role contains the soap_query role needed to make ODBC requests and the itil role needed to access core tables such as Incident. You can modify the odbc role to allow access to other tables as needed by adding additional child roles.


  1. Navigate to User Administration > Users.
  2. Select the ODBC user account you created.
  3. In the Roles related list, click Edit.
  4. Use the slushbucket to add the odbc role.