ODBC driver installation requirements

You can install the ServiceNow ODBC driver on Microsoft Windows computers.

To install the ODBC driver, set up an ODBC user in your ServiceNow instance, then download and install the ODBC driver. If you already have the ODBC driver installed, you can upgrade to the newest version.

Requirements

Ensure your configuration meets these requirements before installing the ODBC driver.
Table 1. Requirements
Category Requirement
Active user
The user record on the instance used to perform the queries.
Note: The account used to connect to the instance by the ODBC driver must be defined on the instance. Accounts using single sign-on are not supported by the ODBC driver.
The soap_query role The user you use to query the database must have the soap_query role if the instance uses the glide.soap.strict_security high security setting.
Warning: Do not enable WS-Security for all SOAP requests by setting the glide.soap.require_ws_security system property. It is incompatible with the ODBC driver. Enabling this setting blocks both ODBC driver and MID Server connections. Instead, use basic authentication.
Target Table ACLs The user you use to query the database must have read access for the tables that you want to query. For example, a user with the itil role can read task tables, such as Incident.
Target Table Web Service Access The table you want to query must allow web service interaction. You can enable web service interaction using the application access settings.
Operating System The ServiceNow ODBC driver supports installation on the following operating systems:
  • Windows XP
  • Windows Server 2003
  • Windows Server 2008
  • Windows Server 2012
  • Windows Vista
  • Windows 7
  • Windows 8
Hardware
  • RAM: 1 GB minimum
  • Disk space: 135 MB for installation. 200 MB for writing cache files during usage.
Account The Windows account used for the installation must have local Administrator rights to install an ODBC driver.
Networking During usage, the ODBC driver requires HTTPS (port 443) connectivity to the ServiceNow instance. The communication between the ODBC driver and the ServiceNow instance uses standard SOAP web services.
End User License Agreement Read the End User License Agreement for the ServiceNow ODBC driver.

For more information, see Application access settings.