Automatic LDAP connection tests

You can manually test connections to LDAP servers or allow ServiceNow to automatically test the connections.

The system tests the connection automatically:
  • Every time a user opens the LDAP Server form
  • Through the LDAP Connection Test scheduled job, which runs every 15 minutes by default.

    You can change how often this scheduled job runs. If this scheduled job is not able to establish a connection, a new one-time schedule job retries the connection test after either five minutes, or half the Repeat Interval value in the scheduled job, whichever occurs first.

Error messages appear on the form if there are any issues connecting to the LDAP server. Also supported are test connections for servers behind a MID server.