Set the user criteria for Service Portal system property After activating the Service Portal User Criteria Support plugin, you must set the system property to true. Before you beginRole required: admin About this task Setting the system property activates user criteria for Service Portal. When the system property is set to true, any existing roles defined for a page, widget, or search source are automatically converted into user criteria records. To disable user criteria and continue using role-based permissions, set the system property to false. Procedure Navigate to Service Portal > Properties. Click the check box to set the following property to true. Click Save.