Set the user criteria for Service Portal system property

After activating the Service Portal User Criteria Support plugin, you must set the system property to true.

Before you begin

Role required: admin

About this task

Setting the system property activates user criteria for Service Portal. When the system property is set to true, any existing roles defined for a page, widget, or search source are automatically converted into user criteria records. To disable user criteria and continue using role-based permissions, set the system property to false.


  1. Navigate to Service Portal > Properties.
  2. Click the check box to set the following property to true.

  3. Click Save.