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Activate Service Portal

Activate Service Portal

You can activate the Service Portal for Enterprise Service Management plugin (com.glide.service-portal.esm) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

Service Portal activates these related plugins if they are not already active.
  • Service Portal - Knowledge Base [com.glide.service-portal.knowledge-base]
  • Service Portal - Service Catalog [com.glide.service-portal.service-catalog]
  • Service Portal - Service Status [com.glide.service-portal.service-status]
  • Service Portal Configuration Pages [com.glide.service-portal.config]
  • Service Portal Designer [com.glide.service-portal.designer]
  • Service Portal Social QA [com.glide.service-portal.sqanda]
  • Service Portal Surveys [com.glide.service-portal.survey]


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that depend on other plugins, those plugins are listed under Some files will not be loaded because these plugins are inactive. The optional features are not installed until the listed plugins are installed (before or after the installation of the current plugin).

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—Sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good practice when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.