Service Portal Configuration Users from any coding level can create a portal as long as they have the admin or sp_admin role. The configuration page allows you to take advantage of a real-time preview, while configuring portal settings. Use each of the tiles on the configuration homepage to assemble the different components of your portal. Requirements Access the configuration options by navigating to Service Portal > Service Portal Configuration. Figure 1. Service Portal configuration page Role required: admin or sp_admin Before you begin Consider the following before configuring Service Portal: Who are you building your site for and why? What information do you want to include in your site? What do you want the mobile experience to be for users? Which platform applications do you plan to use in your portal?You can use parts of the platform, such as knowledge articles and catalog items, as the content for your portal.For example, if you are building a knowledge portal, the content displays in Service Portal, but the knowledge articles are authored and managed in the Knowledge application. The same is true for any other type of content you plan to leverage. It is important to take time to understand the table structure of data to become acquainted with content. How customized is your service catalog? Catalog client scripts and UI policies only work in Service Portal if they use the mobile GlideForm API, so you may need to make some changes. Create a service portal and its brandingUse the Branding Editor to give your portal its own look and feel. Service Portal is designed to allow customers to have control over the behavior of their portals. One of the main navigation controls for users is the header main menu. The menu options are determined by the assignment of a main menu to the portal, but the look and behavior of the menu is defined within the theme and associated header.Create and edit a service portal pagePages organize content, ensure responsive mobile optimization, and design meaningful portal user experiences for your customers. A page houses containers and rows, which then contain widgets. By manipulating the layout of the page, and the widgets within it, you can construct your desired user experience. Create a new widgetWidgets are the power behind the portal. Widgets are customizable and can be used to provide an variety of experiences for your users. Anytime you add a widget to a page it becomes an instance of itself, which can be configured specifically for each use. Create a new widget to build a custom widget from scratch. Clone a widgetTake advantage of existing code by cloning and editing an existing widget.Define a search sourceA search source is a record that describes the behavior and source of searchable data. Configure a basic search source to query data from an instance table, or configure an advanced data fetch script to pull data from anywhere on the web.