Service Portal configuration page

Most Service Portal configuration is accessible through the Service Portal configuration page landing page.

In your instance, access the Service Portal configuration page by navigating to Service Portal > Service Portal configuration. The Service Portal configuration page opens in a new tab in your browser.

Figure 1. Service Portal configuration page
Service Portal configuration page with the Branding Editor, Designer, Page Editor, Widget editor, and Help tiles

You can also access the configuration page by appending your URL with sp_config. For example, https://<instance name>.service-now.com/sp_config.

Use each option on the Service Portal config page to set up the different parts of your portal.