Activate Service Portal

If Service Portal is not active on your instance, you can activate it from the plugin module. You must have the administrator role to activate a plugin.

Locate the Service Portal for Enterprise Service Management [com.glide.service-portal.esm] plugin in the list of plugins. Activate the plugin and select the option to include demo data. For more information on activating a plugin, see the Activate a plugin topic.

Activating Service Portal automatically activates the following plugins:
  • Service Portal - Knowledge Base [com.glide.service-portal.knowledge-base]
  • Service Portal - Service Catalog [com.glide.service-portal.service-catalog]
  • Service Portal - Service Status [com.glide.service-portal.service-status]
  • Service Portal Configuration Pages [com.glide.service-portal.config]
  • Service Portal Designer [com.glide.service-portal.designer]
  • Service Portal Social QA [com.glide.service-portal.sqanda]
  • Service Portal Surveys [com.glide.service-portal.survey]