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Forward to notify client workflow activity

Forward to notify client workflow activity

The forward to notify client workflow activity connects a phone call to a Notify WebRTC client.

Input variables

Input variables determine the initial behavior of the activity.

Table 1. Input variables
Variable Description
User Select the user to connect the call to.
Advanced Select this check box to use a script to determine which client to connect to, instead of using the User variable.
Script Define a script that controls which client to connect to. This script should return a GlideRecord for a single User [sys_user] record.
Timeout (in seconds) Enter the amount of time to wait for the call to be connected before hanging up.
Record Select this check box to record the call.

Conditions

The conditions determine which transition comes after this activity. The Forward to Notify Client activity does not specify any conditions by default.

You can add an error condition to this activity. The activity transitions through the error condition if there is an issue with the Notify client.

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