Workflow activities Workflow activity properties reference Each activity performs a different task, such as running a script, sending notifications, or requesting approvals. Activities can succeed or fail, which can result in actions performed by other activities. For information about configuring different types of activities, click an activity name in the list below or see Workflow activities reference. Core activities provided in the base system Approval and rollback workflow activities Condition Workflow activities Notification workflow activity Notify workflow activites Subflow activities Task workflow activities Timer workflow activities Utility workflow activities Activities provided with Orchestration The following activities are included with Orchestration. Active Directory activity pack Orchestration activities PowerShell activities Puppet activities Templates provided for creating custom activities If Orchestration is active on your system, users with the proper roles can create custom activities using the ServiceNow Orchestration activity designer. For information about the templates Orchestration provides for creating custom activities that you can upload to the ServiceNow Store, see Activity designer components. View workflow activity descriptionsTooltips are available for workflow activities to help you understand how to use each activity.Add an activity to a workflowAvailable activities are displayed in the Core, Packs, and Custom tabs in the Workflow Editor palette.Manage transitions between workflow activitiesTransitions define the processing path of the workflow, depending on conditions defined in each activity.Manage workflow activity conditionsActivities contain default conditions that determine which transitions are followed.Duplicate a workflow activityYou can duplicate an activity used in a workflow, including all the configured properties.Edit the workflow activity properties formCustomize which workflow variables appear on an activity properties form and how the variables are arranged on the form. Using workflow approval activities and rolling back workflowsWhen you work with approvals, you need to understand how approval activities interact with approval engines, how to correct a skipped approval workflow activity, and how rollbacks work. Using variables in Notify workflow activitiesCertain Notify workflow activities support variable substitution for reading text to callers.Use multiple timer activities in one workflowWorkflow timer activities store data independently of each other in an activity-specific scratchpad.Publish a custom workflow activityWhen a user creates a custom activity and saves or submits it, that activity appears in the Custom and Packs tabs of the designer palette, but is only visible to the user who created it.Workflow activity pinningWorkflow administrators can pin a custom activity to prevent the system from automatically updating that activity when a new version is downloaded from the ServiceNow Store.