Create groups and assign roles to them. Users assigned to the group inherit the
Role required: user_admin or itil
and create a new record (see table for field descriptions).
To see some of the fields, you may need to personalize the form.
||Name of the group.
||Group manager or lead.
||Category for this group. For example, a group designated as
type catalog is a service catalog group
and can also be accessed under the module.
You may need to personalize the form
to add the
field. Activating the Work
Management plugin adds the Type
Note: ITIL is added for groups with an
empty group type. Also, the default reference qualifier
for tasks allows these groups to assign tasks and other
task types to the group.
||Group email distribution list or the email address of the
point of contact, such as the group manager.
||Other group of which this group is a member. If a group has
a parent, the child group inherits the roles of the parent
group. The members of the child group are not members of the
parent group. For example, if an incident is assigned to the
parent group and you click the Assigned
to lookup icon, only the members in the parent
group are available. The members of the child group are not
||Check box that indicates whether the group is active or
inactive. Inactive groups still appear in any reference field
that already references the group, but are not visible by
non-admin users in:
- lists of groups
- the reference lookup list for reference fields
- the auto-complete list of groups displayed when you type
into a reference field
||Check box that controls whether the group manager receives
||Check box that controls whether the group members receive
individual emails when someone sends an email to the
Group Email address. The only
exception to this functionality is for approval notifications,
whereby all members of a group receive an approval notification,
regardless of the Include members
selection. See Receive notifications for more information.
||Helpful information about the group.