Log in on a mobile device You can use the URL for your instance to log in using a mobile device. Access your instance from a mobile web browser or using the native mobile app. Depending on your device, go to the iTunes store or the Google Play store and search for ServiceNow to download the native mobile app. Access an instance from the mobile appAccess an instance using the mobile app for supported devices. Access an instance from a mobile browserAccess an instance using a supported mobile browser.Mobile multifactor authenticationUsers can access an instance on a mobile device - with either the mobile app or a mobile browser - using multifactor authentication (MFA). The Integration - Multifactor Integration plugin [com.snc.integration.multifactor.authentication] must be active for MFA to apply to mobile authentication.