The instance can track deletions on any table, and references on audited tables, with
a few exceptions described here.
ServiceNow can track
deletions on any table, and references on audited tables, except in these circumstances:
- Record deletions are not tracked on tables with the
attachments are not restored when the record is restored.
- References to a restored record are restored only if the reference field is on
an audited table.
- References to images using an Image type field are not
To restore deleted records and references:
When the process completes, a Restore Summary itemizes the changes and provides
links for viewing the restored record or returning to the deleted records list.
Open a deleted record that you want to restore.
Note: You can only restore one deleted record and its associatd references at a
In the Audit Deleted Record form, select Restore Record and
References under Related Links.
Note: To restore the record without restoring the references, select
An instructions page appears, explaining the process and its
Click Restore deleted record.
A Progress page shows the progress of the restore process, and displays
a counter of the references restored.