State flows

State flows enable an administrator to customize transitions from one state to another in tables derived from the Task [task] table and configure the system to perform work during transitions to specific states.

An example of a state transition is when the State field in an incident changes from Active to Awaiting User Info. An administrator might want to trigger an event during this transition or make a specific field mandatory when the incident reaches the end state.

State transitions in the Field Service Management application were reimplemented to use state flows. For information about customizing Field Service Management state flows, see State Flow Customization.