Configure ServiceNow access control

Configure an access control record to specify one or more ServiceNow employees who have permission to log into your instance.

Before you begin

Role required: admin

Procedure

  1. Navigate to System Security > SNC Access Control.
  2. Click New.
  3. Fill in the form fields (see table).
  4. Click Submit.
    Table 1. SNC Access Control form fields
    Form fields Description
    Name Names one or more ServiceNow employees who have permission to log into this instance. The names must have user records in hi.servicenow.com and are expressed as first name/last name in lower case letters separated by a dot. If this field contains an asterisk (*) anywhere within it, then all ServiceNow employees with customer logon rights are given access rights by this record.

    Otherwise, this field is treated as a comma-separated list of ServiceNow user names. For example, if this field contains beth.anglin,don.goodliffe,gregg.guevarra, then this record grants login permission to Beth Anglin, Don Goodliffe, and Gregg Guevarra.

    This is a mandatory field.

    Reason Human-readable field that describes why permission is being granted. This field is optional.
    Start Specifies the start date and time of the period during which the specified ServiceNow employees have login access. This field is mandatory.
    End Specifies the ending date and time of the period during which the specified ServiceNow employees have login access. This field is mandatory.
    Active Controls whether this permission record is active. The default is active.