Enable basic email

Enable basic email to use ServiceNow-provided email servers and accounts.

Before you begin

Role required: admin


  1. Navigate to System Properties > Email.
  2. Configure these email properties and click Save.
    Table 1. Email property descriptions
    Property section Label System property Setting required
    Outbound Email Configuration Email sending enabled glide.email.smtp.active Yes
    Inbound Email Configuration Email receiving enabled glide.email.read.active Yes